tERMS & cONDITIONS
Welcome to Lily Lyla's online store at . If you continue to browse and use The Site, you are agreeing to comply and be bound by the following conditions:
Sales Terms including shipping, cancellations, returns and refunds
In these terms and policies, the following definitions apply:
“The Site” “We” “Us” , all refer to the Lily Lyla online shopping website at , registered business office
“Product(s)” refers to the items sold on The Site at .
Please read these terms and policies carefully before using The Store. By using The Site, you signify your agreement to be bound by these terms and policies.
If you have any queries or complaints about the site, then please direct them to:
1.0 Sales Terms
These Sales Terms govern the supply of any goods that you order via The Site. Please read through the Sales Terms carefully, if you do not agree with the Sale Terms, do not buy any goods from The Site. If receives an order for goods from you, then its agreement with you will be made on these Sale Terms. Please note that We reserve the right to amend the Sale Terms from time to time and new versions of the Sale Terms will come into effect as soon as they are published on .
We may terminate or suspend the supply of goods displayed on without warning, in the event of out of stocks or for any other reason.
We use Royal Mail, and shipping costs are based on the delivery method selected by the customer.
Please make sure you specify the correct shipping address. We hold no liability for deliveries made to an incorrect address.
Most weeks, orders are picked, packed and dispatched on Monday, Tuesday, Wednesday and Thursday. We reserve the right to deviate from this schedule at any time, and you will be notified of any significant delays.
Delivery times vary depending on location but on average a new order will reach you within 1-7 working days of placing the order on . Longer waiting times may be experienced if items are unavailable, you will be notified if this is the case and offered the chance to opt for a refund instead of waiting for the delayed item. If part of your order is out of stock, your entire order will be delayed until the missing item is available to send.
We do not dispatch items on bank holidays or when our office is closed. Our opening hours are updated on
We have the option for free local deliveries to M41 postal addresses, delivered by US at Lily Lyla. For this the customer must click the Free Local Delivery option. Anyone outside the M41 postcode who clicks this option will be asked to pay the delivery charge for 1st or second class Royal Mail delivery for their orders to be dispatched, otherwise we will refund you your order. Delivery to local addresses by US will be on Mondays and Tuesdays.
1.3 Cancellations, Returns & Refunds
We want you to be completely satisfied with your purchases and we respect your consumer rights for cancellations, returns and refunds.
You have a legal right to cancel your order within 14 days of the date of receipt of the Products. Cancelled orders must be returned to us new and in an unused condition in the original packaging, by emailing us prior to returning items at . Here we can accept your wish to cancel and will provide the return address.
We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described as accurately as possible, but please note that sizes, colours and designs may vary. We will always be thorough and transparent when describing a product, and we will offer all available information about a product. In the matter of third-party products, we pass on all available information and take no responsibility for this information being incorrect, as much as common law allows. If you are not completely satisfied with any item ordered, we allow returns for up to 30 days provided the products are unopened, in a resalable condition, in the original packaging with any barcode tags and seals in tact. We can only accept the return of opened items if they are faulty by definition of consumer law, meaning: that the actual product doesn’t match any description given before purchase; and that the actual product is not fit for all purposes made known to you at the time of purchase. We require evidence that the product is faulty or damaged. Please note that the costs for returning non-faulty items is not refundable and are done so at your own expense. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us, up to the value of £5.00. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers. For items that have been delivered by Lily Lyla we will arrange the pick up of returns on a date chosen by Us and which also suits you, you must be there to hand over the returns to Us.
When an item is returned to us in the required conditions of the Cancellation and Returns Policies, the refund will be processed and you will be notified by email. You can expect a refund in the same form of payment originally used for purchase, Please allow up to 30 days of our receiving your return for this to reach you. For local deliveries who pay for orders cash on delivery, refunds will be given in cash once the returns have been picked up and checked by Us.
Returns Exclusions - For reasons of hygiene and safety, we cannot refund or exchange the following products unless they’re faulty:
Cosmetics, toiletries, feminine hygiene products, personal grooming products and towels will only be accepted as returns if they are in a saleable condition with unbroken seals and packaging.
Reusable alternative menstrual products are non-returnable in any circumstances.
1.4 Payment Method
The Site accepts major credit and debit cards and we also accept PayPal payments. We also accept payments cash on deliver to our customers addresses with the M41 postcode. When making your payment, it is imperative that you provide the correct information that The Site specifies is required. You will be debited when The Site confirms that it has accepted your order via an automated email.
When you purchase something from The Site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no
You may unsubscribe from our database at any time.
We will never share your details with anyone, unless required by law.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use, which together with the above, governs ’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
Your use of this website and any dispute arising out of such use of the website is subject to common law.